Privacy Policy

Effective Date: November 8, 2024

1. Introduction

Welcome to the website of Tatiana Murphy, a dyslexia specialist based in Portugal, offering one-to-one educational support through in-person and online sessions. This Privacy Policy explains how we collect, use, share, and protect your personal data, whether you engage our services face-to-face in Portugal or online as a global client. We comply with the EU General Data Protection Regulation (GDPR) and other relevant international privacy laws.

2. Data Controller

The data controller responsible for your personal data is:

Name: Tatiana Murphy
Email: tanyabmurphy@yahoo.co.uk

3. Personal Data We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number.
Educational Information: Details about learning challenges, educational history, and assessment results.
Session Data: Information related to scheduling, attending, and participating in online or in-person sessions.
Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

4. How We Collect Your Data

We collect your data in the following ways:

Direct Interactions: When you contact us via email or phone, or participate in an assessment.
Website Use: Through forms on our website or when you send an enquiry.
Third-Party Services: Data may be collected during online sessions through platforms like Zoom.

5. Purpose and Legal Basis for Processing

We use your personal data for the following purposes:

Service Delivery: To provide tailored dyslexia assessments and tutoring services, both in-person and online.
Communication: To respond to enquiries, manage scheduling, and provide session updates.
Website Improvement: To enhance user experience and functionality through data analytics.

The legal bases for processing your data are:

Consent: You have given clear consent for specific purposes (e.g., when contacting us for services).
Contractual Necessity: Processing is necessary to provide the agreed-upon services.
Legitimate Interest: To improve services, secure the website, and comply with legal obligations.

6. Data Sharing

We do not share your personal data with third parties except:

Service Providers: Such as video conferencing platforms, under strict confidentiality agreements.
Legal Obligations: Where we are required to disclose data by law or regulatory authorities.

7. International Data Transfers

Your personal data may be transferred outside the EU/EEA to facilitate our online services globally. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data. For clients in the UK, USA, Canada, and Brazil, we comply with local data protection requirements as outlined below:

For UK Clients:

We adhere to the UK GDPR, which aligns closely with the EU GDPR. Your rights are equivalent to those listed under EU GDPR compliance.

For USA Clients (California Residents):

If you are a resident of California, USA, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA):

Right to Know: You can request information about the categories of personal data we collect, use, and share.
Right to Delete: You can request the deletion of your personal data.
Right to Opt-Out: You have the right to opt out of the sale of your personal data (note: we do not sell your personal data).
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at tanyabmurphy@yahoo.co.uk.

For Canadian Clients (PIPEDA):

For clients based in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

You have the right to access your personal data and request corrections if necessary.
We will obtain your consent before collecting, using, or disclosing your personal data, except where required by law.

For Brazilian Clients (LGPD):

For clients based in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD):

You have rights similar to those under the GDPR, including the right to access, rectify, and request the deletion of your personal data.
We ensure that your personal data is processed with transparency and security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Educational records and session notes are kept for up to 5 years for reference and support purposes.

9. Your Data Protection Rights

You have the following rights regarding your personal data, which may vary depending on your location:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct any inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: Limit how your data is used in certain circumstances.
Right to Data Portability: Request the transfer of your data to another organisation.
Right to Object: Object to the processing of your data based on legitimate interests.

To exercise these rights, please contact us at tanyabmurphy@yahoo.co.uk.

10. Cookies

Our website uses cookies to provide a better user experience. You can adjust your browser settings to refuse cookies or alert you when cookies are used. Disabling cookies may impact your experience on the website.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

Email: tanyabmurphy@yahoo.co.uk

13. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority:

In the EU (Portugal):
Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt/
Email: geral@cnpd.pt
Phone: +351 213 928 400
Address: Rua de São Bento, 148, 3º, 1200-821 Lisboa, Portugal

For Non-EU Clients:
Please refer to your local data protection authority for assistance, or contact us directly at tanyabmurphy@yahoo.co.uk for further help.

By using our services, you acknowledge that you have read and understood this Privacy Policy.